Privacy Policy

DOPPELIO TECHNOLOGIES PRIVATE LIMITES (“DOPPELIO”COMPANYor “WE”) WEBSITE www.doppelio.com OR MOBILE AND DESKTOP APPLICATIONS AND EXTENSIONS THEREOF (HEREINAFTER COLLECTIVELY REFERRED TO AS "PLATFORM"), SERVICES, FEATURES, CONTENT OR APPLICATIONS OFFERED THROUGH ITS PLATFORM (HEREINAFTER COLLECTIVELY REFERRED TO AS “SERVICES”) ARE GOVERNED BY THIS PRIVACY POLICY ("PRIVACY POLICY") READ WITH THE TERMS www.doppelio.com/terms-of-service . ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS, SO PLEASE READ THEM CAREFULLY BEFORE PROCEEDING OR IF YOU ARE NOT AGREEABLE TO TERMS HEREIN PLEASE REFRAIN FROM USING THE PLATFORM.


This Privacy Policy highlights inter alia the type of data shared/collected from you in the course of your usage of the Platform and/or the Services, the purposes for which your data is collected and the Platform’s policy with regard to sharing such personal information with third party entities. This Privacy Policy is subject to change at any time without notice and Company encourages you to review this Privacy Policy periodically.


We do not approve of unauthorized uses of personal information, but by using the Platform, you acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the Platform. Please carefully select the type of information that you publicly disclose or share with others on the Platform.

This is the legal basis upon which we process your personal information as well. It is necessary for the performance of our obligations under the Terms www.doppelio.com/terms-of-service

Privacy Policy applies to all users of the Services, including Users who are also contributors of content. “Content” includes the text, software, scripts, templates, graphics, graphics interchange formats, photos, sounds, music, videos, audio visual combinations, interactive features and other materials you may view on, access through, or contribute to the Services. At any point, you have an option to deactivate your account. 


Please be aware that to facilitate our operations, we may transfer, store and process your personal information in jurisdictions other than where you live, including in India. Laws in India may differ from the laws applicable to your country of residence. For instance, if you are a European Economic Area (EEA) data subject and your personal information is shared with our affiliates, partners, or third-party service providers acting on our behalf outside of the EEA, then it is done so pursuant to necessary means to ensure an adequate level of protection.


OUR COMMITMENT TO GDPR

We recognise that protection of data is increasingly important to individuals, organizations and stakeholders. Accordingly, we processes and manage personal data in accordance with applicable privacy laws, and specifically, in accordance with the EU General Data Protection Regulation. This Privacy Policy further explains our practices and processes with respect to handling of your Personal Data.  If you’re visiting us from the European Economic Area ("EEA"), you’ll need to read this policy in light of the EEA USERS in Section 12 of this document 


1. Platform /Services Covered

This privacy statement covers the information practices of the Web sites and Services Platform that link to this Privacy Statement:  Doppelio Test Automation platform (“Services Platform”) owned and operated by Doppelio. The use of information collected through our Services Platform shall be limited to the purpose of providing the Service for which the User has engaged Doppelio.

Any links to third party apps and websites, including but not limited to payment gateways, APIs are provided solely for your convenience. We have not reviewed all of these third party apps and websites and do not control and are not responsible for these apps/websites or their content or availability. We do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party apps/websites linked to from our services, you do so entirely at your own risk.


2. Information We Process and Purposes of Processing

Providing the Platform and Services and Responding for to Requests

When you express interest in obtaining additional information about Doppelio ’s products or accessing our Services or secure areas of our Services Platform, Doppelio asks you to provide personal information, such as:

  • Name, company name, email address, mailing address, phone number, mobile phone number
  • Credit Card and billing information i case of online purchases
  • Services Platform login id and password


We use this information for the purposes of sending you requested product or service information, responding to your customer service requests, administering your account, providing you the Services, performing our obligations under the Terms, providing service and product support, and responding to your questions and concerns.

When we collect this information from you, we will indicate what information is required for us to be able to provide the Services or respond to your request. If you do not provide the information required, we will not be able to provide you the Services the Platform or respond to your request.


Marketing emails

We also use your contact information to email you newsletters, know-how articles, webinar and event invitations, and other useful industry information and announcements, but only if you specifically opted-in to receive these emails. You can withdraw your consent at any time through the unsubscribe link within the footer of every email. Additionally, you may send a request specifying your communications preferences to our Support Team. Note that you will still receive administrative and transactional messages regarding Doppelio Services Platform.


Cookies and Analytics

As you navigate the Company’s Web site and Services Platform, Doppelio also collects information through the use of commonly-used information-gathering tools such as web beacons and cookies. Information collected includes standard information from your web browser such as your Internet Protocol (IP) address, browser type, operating system, referring/exit pages, links clicked, and actions taken while browsing.

We process this data to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We do this using the Google Analytics Measurement Protocol. The legal basis under EU law for our processing cookie-related data for these purpose is our legitimate interests of ongoing managing of our business and business development.

If you express desire to receive marketing content that is personalized to your profile, we also process this data to profile your preferences and interests relating to the Website and the Services Platform. The legal basis under EU law for our profiling your data for this purpose is your consent. You can withdraw your consent at any time through your account preferences.

Finally, note that you are not obligated to provide this information – you can control the use of cookies (and block them altogether) through your browser’s settings.


3. Behavioral Targeting/ Re-Targeting

Link to privacy policy of third party service providers used by the Platform 

The information that any Third Party collects is subject to their privacy practices (including whether it shares information with us, the types of information shared, and your choices about what may be visible to others).

We also use the information telling you about products or services, promotions, offers, features and competitions we believe you may be interested in. You can choose not to receive direct marketing communications or opt-out/unsubscribe at any time by following the instructions contained in any marketing emails received. Factual communications with respect to the Services will not be affected by such opt-out. If you wish to opt out of interest-based advertising reach us at privacy@doppelio.com 


Finally, note that you are not obligated to provide this information – you can control the use of cookies (and block them altogether) through your browser’s settings and through the above links.

We also sometimes send you information within an Platform using what are called push notifications. You may at any time opt-out from receiving such notifications by turning them off in your settings on the device you use to access the App.


4. Sharing of Information Collected

We will share your personal information with third parties only in the ways that are described in this Privacy Statement, namely with our service providers who assist us with the internal operations of our Website, Services and the Services Platform. We do not sell your personal information to third parties. These companies are authorized to use your personal information only as necessary to provide these services to us and not for their own promotional purposes.

We may also disclose your personal information:

  • As required by law such as to comply with a subpoena, or similar legal process,
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • If Doppelio is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • To any other third party with your prior      consent to do so.


5. Public Forums and User Testimonials

Doppelio may provide bulletin boards and blogs on the Company’s Web site. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums. Doppelio is not responsible for the uses other parties make of your personal data that they collect from this publicly accessible forum.

Doppelio may post lists of Users and testimonials on the Company’s Web sites that contain information such as User names and titles. Doppelio obtains the consent of each User prior to posting any information on such a list or posting testimonials.

Our Web site includes Social Media Features, such as the Facebook button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


6. Choices – Accessing, Correcting, Updating and Deleting Your Information

You have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. Upon request, Doppelio will provide you with information about whether we process any of your personal information and provide you with a copy of such information in ordinary or portable form. To request this information, contact us at the channels below.

To review and update your personal information to ensure it is accurate and/or to request deletion or ask to have it removed from blogs or testimonials, contact us at privacy@doppelio.com  We will respond to your request at the timescales required by law – ordinarily within 30 days.

[OR ALTERNATELY: If for any reason you wish to access, view, correct, or update personal information collected about you, simply access your App account and edit your personal information. ]


7. Data

User may electronically submit data or information to the Platform for hosting and processing purposes (“Data”). Doppelio will not review, share, distribute, or reference any such Data except as provided in the Doppelio Terms www.doppelio.com/terms-of-service, or as may be required by law. In accordance with the Doppelio Terms, Doppelio may access Data only for the purpose of providing the Services, preventing or addressing service or technical problems, at a User’s request in connection with User support matters, or as may be required by law.

Service Provider, Sub-Processors/Onward Transfer

Doppelio may transfer personal information to third party companies acting as agents helping us provide our service. These transfers are made for limited and specified purposes of assisting us in the internal operations of the Website and the Services.

We ascertain that the third-party companies are obligated to provide at least the same level of privacy protection as is required by the privacy principles and we take steps to ensure that the third party companies effectively process the information transferred in a manner consistent with the its obligations. We also take reasonable and appropriate steps to stop and remediate unauthorized processing.

Access to Data Controlled by Users

Doppelio has no direct relationship with the individuals whose personal data it processes when the Users use the Services. A User who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the appropriate Doppelio User (who is the data controller). If the User requests Doppelio to remove the data, we will respond to the request within 30 business days.


8. DURATION: 

Your Personal Information will not be kept for longer than is necessary to fulfil the specific purposes outlined in this Privacy Policy (“Defined Period”), and to allow us to comply with our contractual and legal requirements.

Any data we do hold onto will be anonymous, personally identifiable information such as your name, address and emailID will be deleted after a Defined Period. The rest of the data is therefore anonymous and will be used to analyse general market and App trends but without an identifiable personal information. 

If you request that we delete your personal information or your account, we will take commercially reasonable steps to remove it from our active databases but will keep original information consistent with our business practices (e.g. for purposes of dispute resolution, enforcement of agreements, complying with legal requirements, enforce our Terms and any other applicable terms and policies, including for investigations of potential violations, record keeping, backup, and document retention). Copies of some materials such as log records may remain in our database but are disassociated from personal identifiers. In any case, we will not retain or use your personal information longer than necessary for the purposes outlined in this Privacy Policy. 


9. Security

The security of your personal information and our Users information is important to us. When you enter sensitive information (such as login credentials or credit card information), we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Platform or Services, you can contact us at  privacy@doppelio.com 


10. Changes to this Privacy Statement

Doppelio reserves the right to update this Privacy Statement to reflect changes to our information practices. We will provide notification of material changes to this statement through prominent notice on the Company’s Web site and/or to our User via email prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


11. Contacting Us

Questions regarding this Privacy Statement or the information practices of the Company’s Website should be directed to Doppelio as follows:

Mail: Doppelio Technologies Private Limites, #22, 1st Main, 1st Cross, Balarama L/O, RR Nagar, Bangalore 560098 Karnataka India
Email: privacy@doppelio.com

 

12. EEA Users: For privacy-related information applicable to people located in the EEA:

Doppelio is the data controller for the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”); and “personal information” as used in this Privacy Policy is “personal data”, as defined in Article 4(1) of the GDPR. 

We process your information for the purposes set forth below.

(a) Legal Basis for Processing Information

We process your information where we can rely on legal grounds to do so.

(b) Performance of the Services

We process your information for the performance of our Services and Platform, to provide or support our Services, or for any other reason you request or enable. This includes, for example, using your information to:

  • administer your Platform account;
  • conduct and administer any contest, or promotion you have      entered;
  • support purchases you make, including, but not limited to,      processing payments and orders;
  • support Platform functionality;
  • maintain our Platform and Services and in accordance with this Privacy Policy      and the applicable Terms; and
  • provide customer service and support.

(c) Consent

We process your information based on your consent. This processing includes, for example, providing you with:

  • newsletters, direct e-mails and surveys about our Services and      Platform; and
  • certain other marketing features.

Where we rely on your consent in order to process your personal information, you have the right to withdraw your consent to further use of your personal information at any time. You can unsubscribe to the services to update your marketing preferences or delete account.

(d) Legitimate Interest

We process your information when we have a legitimate interest to do so. This includes, for example, processing your information to:

  • provide you with requested customer service or technical support;
  • debug and improve our current and future Services;
  • provide you with certain content, personalize your experience with us and contact you in accordance with your applicable marketing preferences; and
  • establish, exercise, or defend legal claims or in connection with any court or jurisdiction.

You can request more information regarding our legitimate interest balancing test where this is our lawful basis by contacting us at privacy@doppelio.com 

(e) Legal Obligation

We process your information for compliance with any legal obligation to which we are subject.

(f) Your Rights to Your Information

· You have rights to view, correct, and update your information as set forth above, to access or remove your personal information, 

· In certain circumstances, you can request that we transfer personal information that you have provided to us. 

(g) Your Right to Object

You may object to the processing of your personal information based on a legitimate interest on grounds relating to your particular situation. You may, in particular, control the extent to which we market to you and you have the right to request that we stop sending you marketing messages at any time. To do so, you can use the methods described in the Consent above .

(h) Exercising Your Rights and Complaints

For each of the rights described above, you can also send your request to us using within the App where so available or send us a mail at privacy@doppelio.com 

Your right to file complaints with a data protection supervisory authority in the country where you live or work or where you consider a breach has occurred remains unaffected.

(i) International Transfers

Your information will be collected, processed and stored directly on or transferred to entities and parties may be located outside of your country of residence and that transfers to the same may include transfer to, and processing in, countries such as the United States and India. In addition, it may be transferred to other countries where the Company or our vendors maintain facilities or business operations, which may include countries outside the European Economic Area. 

You explicitly consent to the transfer. If you do not agree to the collection, processing, storage and transfer of your information, please do not provide your information to us and stop using our App. If you have questions, please contact our data security officer at privacy@doppelio.com